Frequently Asked Questions
Find quick answers about our wedding planner books, ordering, delivery, returns, and customer support.
How Can We Help?
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What is included in a wedding planner book? +
It includes organised sections for checklists, budgets, guests, vendors, appointments, timelines, seating plans, and notes.
When should I start using my planner? +
You can start after becoming engaged or choosing a wedding date. The planner also works for weddings planned within a shorter time.
Can I purchase a planner as a gift? +
Yes. A wedding planner book can be a useful engagement, bridal shower, bridesmaid, or bride-to-be gift.
Will I receive an order confirmation? +
Yes. An order confirmation should be sent to the email address entered during checkout. Please also check your spam folder.
Can I change or cancel my order? +
Contact us quickly. Changes or cancellations may not be possible after processing or dispatch has started.
How long does order processing take? +
Orders are normally prepared within 1–3 business days. Busy periods and personalised products may require more time.
Will I receive tracking information? +
Tracking details will be sent after dispatch when tracking is available for the selected delivery service.
What should I do if my order is delayed? +
Review the tracking details first. If there is no useful update, contact us with your order number for support.
Can I return an unwanted planner? +
Eligible unused products may be returned within 14 days of delivery. Contact us before sending an item back.
What if my item arrives damaged or incorrect? +
Contact us promptly with your order number and clear photographs. Our team will review the issue and explain the available solution.
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Contact our support team and include your order number if your question is related to an existing purchase.
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